All products sold in Valéxico are handmade by craftsmen and artists, so the materials and the elaboration process can change from one product to another. It’s what makes them unique.

When you subscribe to our Newsletter you will receive directly to your e-mail the news and special offers of the store. You can also follow us in our social media channels and be up to date with everything that happens in Valéxico.

As we work with craftsmen and artists, the production process of a product can take a little longer than mass produced products (because they are handmade with love). In some cases, the products are almost finished and will be ready in a couple of days, so you can buy it but it will take a few more days to get there.

No. At the moment we only ship to the European Union (including Switzerland), but we hope to soon be able to reach every corner of the world. Also, we don’t ship to the Canary Islands, Ceuta and Melilla.

We are a small team and we work with several suppliers, so we try to send your products as soon as we can. The shipping time for Spain is between 48 and 72 hours, for the rest of the European Union is between 3 and 5 business days.

Once you’ve finished your purchase and you’ve received your confirmation email, we will send you the email with the shipping confirmation and tracking number of your order. This email may take a little longer to arrive, but you will have it in less than 24 hours.

Not at the moment. All weekend purchases are shipped first thing on Monday.

This almost never happens, but since we are human and if it does happento you, just  send an email to hola@valexicostore.com with your order and tracking number so we can investigate what happened.

First of all, we are sorry! In order to correct our mistake, please send an email to hola@valexicostore.com with your order number and the photo of the product that you received. In that email we will give you the steps to follow to make the exchange of products, at no extra cost to you.

Yes! Note that some of the brands are not in the same city, so you may be charged two shipping costs.

We don’t have cash on delivery. But you can pay by credit or debit card, PayPal or by bank transfer.

Once your purchase is complete, you will receive a confirmation email. If you have not received it, check your SPAM mailbox or send us an email to hola@valexicostore.com

Ther’s no need to panic, if the page processes your order correctly, you have nothing to worry about. But just to be sure check the SPAM folder or  wait for the shipment confirmation email.
But rest assured that your order will arrive without a problem.

Once you’ve chosen all your products and added them to your cart, we will ask you (in a very nice box) if you have a discount code. If you have it, add it and you will automatically see the discount applied (it’s almost like magic). Remember that you can’t use more than one code per purchase.

Make sure you enter all the characters of the code correctly, but more importantly check the date the promotion ends (this is the most common mistake).

You can do this while your order is still in the shopping cart, once the payment has been processed no changes can be made.

Although we do not love the idea that you want to return your purchase, we want you to be happy and here we explain how you can make the return.